Who we are
This privacy notice explains how Salon Zero Ltd looks after the personal information you provide or that we learn by having you as a client. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.
Our website address is: https://www.salonzero.co.uk.
What personal data we collect and why we collect it
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment or buy a product, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, payment and transaction information, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used e.g. allergies, pregnancy, skin conditions, and any before and after hair photos.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
The information we automatically collect about you when you use our online platforms could include technical information about:
• your device e.g. type of device, web browser, operating system
• your preferences and settings e.g. time zone and language
• how long you used the sites and which services and features you used
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
• To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
• When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical information
We will therefore share your information with:
• Providers of our salon software system Timely
• Providers of our email marketing MailChimp
• Suppliers of our website Ionos
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud or, if required to do so, by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact firstname.lastname@example.org
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you for no more than for a maximum of 1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant client history e.g. allergy test records which we keep for 4 years and financial transactions which we are obliged to keep for 6 years.
See our data retention policy for further information.
WHERE YOUR INFORMATION IS KEPT
Your information is stored by Timely on secure servers provided using Microsoft Azure in the United States and Australia. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact email@example.com.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no legal requirement for us to keep it.
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 25th February 2020
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
• By email firstname.lastname@example.org
• Or write to us at Salon Zero Ltd, 55 Arkleston Road, Paisley. PA1 3TH.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling